Contact

Got a question or a problem? We're a small team and we read every message. Email is the fastest route — we respond within 24 hours on weekdays.

Studio Info

Email: support@gosh-media.com

Response time: Within 24 hours (weekdays)

Operating company: Gosh Media Studios Ltd

Registered office:
442 Queen Street, Edinburgh, EH1 4UL

32594144
GB842594109

This is a social-casino entertainment studio. We do not handle any real-money transactions.

Quick Support Answers

My game balance reset — is that normal?

Yes. Glow Coin balances are stored in your browser session. Refreshing the page resets your balance to the starting 5,000 Glow Coins. This is by design — all currency is virtual and temporary.

A game isn't loading. What should I do?

Try refreshing the page or clearing your browser cache. All games run in-browser with no downloads. If the issue persists on a supported browser (Chrome, Firefox, Safari, Edge), email us with your browser version and a brief description.

Can I request a new game or feature?

Yes — we love hearing ideas. Email support@gosh-media.com with the subject "Game suggestion" and we'll add it to the team's list. We review suggestions monthly.

I'm concerned about my play habits. Who can I talk to?

Please visit our Responsible Play page for guidance and direct links to GamCare, BeGambleAware, and GAMSTOP. The National Gambling Helpline is available 24/7 on 0808 8020 133.